Refund policy

FitNest Return & Refund Policy

Returns

We hope you’re happy with your FitNest purchase. If you change your mind, you may notify us that you wish to cancel your order within 14 days of receiving your goods.

After notifying us, you have a further 14 days to return the item.

Before returning any item, please contact us through our Contact page. We will provide the appropriate return instructions. Please do not send products back to the address shown on the parcel without contacting us first.

Items should be returned in good condition. You may inspect an item as you would in a shop, but we may reduce the refund where its value has been reduced by handling beyond what is reasonably necessary to inspect it.

Return postage

Unless the product is faulty, damaged, incorrect or otherwise not as described, you may be responsible for the cost of returning it. We will tell you where the item should be returned before you send it.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible through our Contact page. Please include your order number and, where appropriate, photographs showing the problem. We will review the issue and arrange an appropriate remedy in accordance with your consumer rights.

Refunds

Once your return has been received, or where applicable you provide evidence that it has been sent back, we will process any refund due within 14 days. Refunds will normally be made to your original payment method.

Nothing in this policy affects your statutory rights under UK consumer law.